Customer Success Manager

About the Role

As a Customer Success Manager, you will be the advocate for our customers, helping them unlock the full potential of our digital ecosystem. You'll lead post-sales onboarding, support, and relationship management to ensure high retention.

If you love problem-solving and delighting customers, this role is for you!

Key Responsibilities

• Own the post-sales customer lifecycle, from initial onboarding to successful renewal and expansion.
• Conduct interactive product onboarding webinars and individual training sessions for new accounts.
• Proactively monitor customer health scores and design intervention strategies for low-engagement accounts.
• Serve as the primary contact for customer escalations, working alongside engineering to solve bugs.
• Advocate for customer needs internally by sharing feedback with the product team.

Qualifications, Competency & Skills Required

• BA/BS degree or equivalent experience.
• 3+ years of customer success, account management, or technical support experience.
• Empathy-first mindset with exceptional problem-solving and communication skills.
• Experience using customer success platforms (e.g., Zendesk, HubSpot, Gainsight) is a plus.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You'll receive an attractive salary, pension, health insurance, Employee Stock Options, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Manager
• An interview with a member of our Executive team